If you're unable to withdraw the full amount from your balance, there could be a few reasons why. Here are some common factors to consider:
1. Insufficient Funds
Make sure your balance meets the minimum withdrawal threshold. You can find the required amount in the My Account → Transactions → Withdrawal section, either on the website footer, or, directly here.
2. Bonus Wagering Requirements
If you’ve used a bonus, there might be wagering conditions that must be fulfilled before any winnings can be withdrawn. Please check the bonus terms and conditions for details. You can monitor your progress under My Account → Promotions → Active Promotions.
3. Account Verification
Withdrawals may be limited until your account is fully verified. This is a standard security and regulatory measure. To complete verification, upload the necessary documents via My Account → Profile → Verification process, and check the status there as well.