If you received a notification that the document submitted for account verification was rejected, we recommend checking the following common reasons:
● The image is blurry, low quality, or poorly lit
● The details on the document are not fully visible
● One side of the document is missing (front or back)
● The document is expired or no longer valid
● The name on the document does not match the one registered in your Betano account
What you can do:
Please retake the photos of the document, making sure that:
● It is clearly photographed, in color
● All information is legible
● All corners of the document are visible
● The document is valid and up-to-date
If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.
At Betano, we treat your data privacy with the utmost responsibility.
Documents containing sensitive information are processed under strict safety and security conditions. You can consult our Privacy Notice for more information.